Privacy Policy

Introduction and Scope

pub189 ("Company", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you access or use our online gaming platform at https://pub189.cam (the "Service"), including our casino games, sportsbook betting markets, togel (lottery) products, and all related services. This policy applies to all users of pub189, including visitors, registered members, and VIP account holders located in Indonesia and accessing our platform from Indonesian territory.

By creating an account, accessing the Service, placing bets, or otherwise using pub189, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our privacy practices, you must immediately discontinue use of pub189 and refrain from providing any personal information. We reserve the right to modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting. Continued use of the Service following updates constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of our current privacy practices.

1. Information We Collect

pub189 collects various types of information to provide, maintain, improve, and secure our Service. The categories of information we collect include:

1.1 Personal Identification Information

When you register an account with pub189, we collect personal identification information necessary to verify your identity, comply with legal obligations, and provide our services:

• Full Legal Name: Your complete name as it appears on your Indonesian national identity card (KTP)
• Date of Birth: To verify you meet the minimum age requirement (21 years) for accessing pub189
• Residential Address: Your current physical address in Indonesia including street, city, province, and postal code
• Email Address: Your primary email for account communications, security notifications, and promotional offers
• Phone Number: Your Indonesian mobile number for account verification, security alerts, and customer support
• Government-Issued ID: Copies of your KTP (Kartu Tanda Penduduk), passport, or driver's license for identity verification (KYC compliance)
• Selfie Photographs: Photos of you holding your identification document for additional verification

1.2 Financial and Transaction Information

To facilitate deposits, withdrawals, and financial transactions on pub189, we collect:

• Bank account details (bank name, account number, account holder name) for transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, or BSI
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja transactions
• Transaction history including deposit amounts, withdrawal requests, timestamps, and payment methods used
• Betting and wagering history including games played, stakes placed, outcomes, winnings, and losses
• Bonus and promotional activity including claimed offers, wagering progress, and terms compliance

1.3 Technical and Usage Information

pub189 automatically collects technical information about how you access and use our Service:

• Device Information: Type of device (smartphone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version
• IP Address: Your Internet Protocol address, which provides approximate geographic location
• Connection Data: Internet service provider, connection speed, time zone setting
• Cookies and Tracking: Session cookies, persistent cookies, local storage data, and similar tracking technologies (see Section 7 for details)
• Usage Patterns: Pages visited, games played, time spent on platform, click patterns, navigation paths, search queries
• Login History: Timestamps of logins, session duration, logout events

1.4 Communications and Support Data

When you contact pub189 customer support via live chat, email, WhatsApp, or other channels, we collect and store:

• Content of your messages, questions, complaints, and feedback
• Attached files, screenshots, or documents you provide
• Chat transcripts and email correspondence
• Support ticket history and resolution details

2. How We Use Your Information

pub189 uses the information we collect for the following legitimate business purposes:

2.1 Account and Service Provision

• Create, maintain, and manage your pub189 account
• Verify your identity and age to comply with legal requirements (21+ restriction)
• Process deposits, withdrawals, and financial transactions
• Enable you to place bets and play games on our platform
• Track your betting history, winnings, losses, and account balance
• Administer bonuses, promotions, VIP rewards, and loyalty programs
• Process refunds, dispute resolutions, and customer service requests

2.2 Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent activity, money laundering, and account abuse
• Monitor for suspicious betting patterns, collusion, or advantage play
• Enforce our Terms and Conditions and protect against violations
• Verify that users accessing pub189 meet eligibility requirements
• Prevent creation of multiple accounts by the same individual
• Secure your account against unauthorized access

2.3 Legal Compliance and Regulatory Obligations

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Maintain records as required by gaming authorities and licensing jurisdictions
• Respond to legal requests, court orders, or law enforcement inquiries
• Report suspicious transactions to relevant authorities when legally required
• Fulfill tax reporting obligations where applicable

2.4 Communication and Marketing

• Send account-related notifications (deposit confirmations, withdrawal updates, security alerts)
• Provide customer support via live chat, email, or WhatsApp
• Send promotional offers, bonus notifications, VIP program updates, and marketing communications (you may opt out at any time)
• Conduct surveys and request feedback to improve our services
• Notify you of changes to our Terms, Privacy Policy, or services

2.5 Service Improvement and Analytics

• Analyze usage patterns to understand how players interact with pub189
• Identify popular games, betting markets, and features
• Optimize website performance, loading times, and mobile responsiveness
• Develop new games, features, and services tailored to Indonesian player preferences
• Test and implement security enhancements

3. Legal Basis for Processing

pub189 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our Terms and Conditions agreement with you, including providing access to our gaming platform, processing transactions, and delivering services you request.
• Legal Obligations: Processing is required to comply with applicable laws and regulations including KYC requirements, AML laws, age verification mandates, tax reporting, and licensing conditions.
• Legitimate Interests: Processing serves our legitimate business interests in operating a secure, efficient gaming platform, preventing fraud, improving services, and marketing to interested players, balanced against your privacy rights.
• Consent: Where required by law, we obtain your explicit consent for specific processing activities such as marketing communications or use of certain cookies and tracking technologies.

4. Information Sharing and Disclosure

pub189 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of third parties as necessary to operate our business:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform business functions on our behalf:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
• Game Providers: Evolution Gaming, Pragmatic Play, NetEtt, Microgaming, Spribe, and other software suppliers who deliver casino games and betting platforms
• Identity Verification Services: KYC and AML compliance providers who verify your identity and screen for fraud
• Customer Support Platforms: Live chat software, email service providers, and CRM systems that help us manage customer communications
• Analytics and Marketing Tools: Services that help us analyze usage patterns and deliver targeted communications
• Cloud Hosting Providers: Secure data storage and server infrastructure providers

These third parties are contractually obligated to protect your information, use it only for specified purposes, and maintain confidentiality.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement, regulators, or courts when:

• Required by applicable law, regulation, legal process, or court order
• Necessary to respond to claims, protect our legal rights, or defend against legal liability
• Required to report suspicious activity under AML regulations
• Necessary to protect the safety, security, and rights of pub189, our users, or the public
• Mandated by our gaming license or regulatory oversight bodies

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, bankruptcy, or other corporate transaction involving pub189, your personal information may be transferred to the acquiring entity or successor, subject to the same privacy protections described in this policy.

5. Data Security Measures

pub189 implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and pub189 servers is encrypted using industry-standard 256-bit SSL (Secure Socket Layer) technology. Sensitive data at rest is encrypted in our databases.
• Access Controls: Strict role-based access controls ensure that only authorized personnel with legitimate business needs can access personal information. All access is logged and monitored.
• Secure Infrastructure: Our servers are hosted in secure, certified data centers with physical security measures including restricted access, surveillance, and environmental controls.
• Firewall Protection: Multi-layered firewall systems protect against external attacks and unauthorized network access.
• Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans to identify and address potential weaknesses.
• Employee Training: All pub189 staff receive regular training on data protection best practices and confidentiality obligations.
• Two-Factor Authentication: Optional 2FA available for enhanced account security.

While we employ robust security measures, no electronic transmission or storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any suspected unauthorized access.

6. Data Retention

pub189 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Your information is retained for the duration your account remains active and operational.
• Closed Accounts: Following voluntary account closure, we retain essential records including identity verification documents, transaction history, and communications for a minimum of 7 years to comply with legal, regulatory, tax, and accounting requirements.
• Permanently Excluded Accounts: If you are permanently self-excluded or banned for Terms violations, your information is retained indefinitely to prevent circumvention of exclusion.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on our suppression list to honor your preferences.

After retention periods expire, personal information is securely deleted or anonymized such that it can no longer identify you.

7. Cookies and Tracking Technologies

pub189 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functionality including login authentication, session management, security features, and shopping cart functionality. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with pub189, which pages are visited most, error messages encountered, helping us improve platform performance.
• Functionality Cookies: Remember your preferences (language selection, regional settings, display options) to provide a personalized experience.
• Advertising and Marketing Cookies: Track your activity to deliver relevant promotional offers and measure campaign effectiveness. You can opt out via your browser settings.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit some functionality of pub189.

8. Your Privacy Rights

You have the following rights regarding your personal information held by pub189:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information, subject to legal retention obligations.
• Right to Restriction: Request limitation of processing under certain circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Withdraw previously given consent for specific processing activities.

To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days of receipt. Note that certain rights may be limited by legal obligations or legitimate business needs.

9. Third-Party Links

pub189 may contain links to third-party websites operated by our game providers, payment processors, or partners. This Privacy Policy applies only to pub189. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

pub189 is strictly restricted to individuals 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from someone under the minimum age, we will immediately delete such information and permanently close the account. Parents or guardians who believe their child has provided information to pub189 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

pub189 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of pub189 following notification of changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact pub189's Data Protection team:

• Email: [email protected]
• Subject Line: Privacy Inquiry
• Live Chat: Available 24/7 through your Account dashboard
• Response Time: We aim to address all privacy inquiries within 48 hours

pub189 is committed to protecting your privacy and handling your personal information responsibly. Thank you for trusting us with your data as you enjoy our online gaming entertainment platform.